Q: As a customer I know that, due to the current circumstances, the safest way to carry out our next holidays is in a tourist rental home. Are you offering any incentives to book with EasyVillas Mallorca?
At EasyVillas Mallorca we know demand is changing and we need to adapt to the current needs. So that we are offering long-stay discounts in a wide range of villas.
5% discount for stays of 8 nights or more
10% discount for stays of 15 nights or more
25% discount for stays of 25 nights or more
These discounts are cumulative to other discounts applied on the website
Do not hesitate to contact our staff if you need any further information.
Q: When it comes to the cleaning of the villas, which are your safety measures?
A: Knowing that disinfection is the principal concern these current days, at EasyVillas Mallorca we have decided to use safety and hygienic measures according to the protocols, with specialized products (as the antibacterial “Christenys” among others) to guarantee the total disinfection of our properties before every arrival.
To ensure these tasks are properly performed, we have opted for delaying the check-in time to 17:00h. The check-out remains at 10:00h.
Apart from this, this season we offer an extra cleaning service to your liking (not included in the price of the villas) for the customers that require so.
Q: I already have a booking with you but I am not able to travel to the destination. What can I do?
A: From now on, if authorities don’t change their advice to travel to one of the destinations we work with, Easy Villas Mallorca will continue operating as normal, as per in our Terms and Conditions.
Q: What happens with my booking if my flight gets cancelled or I cannot travel due to medical reasons?
A: If that is your case and your booking is not within the next 14 days, Easy Villas Mallorca recommends you to wait a little longer to see how the situation evolves. Our current volume of work is very high and now we are working on giving the best alternatives to the nearest bookings.
However, subject to your flights being cancelled or medical reasons Easy Villas Mallorca also gives you the option to change your dates just paying for the difference in the nightly rate. You are also able to move your booking to the same/similar dates in 2021 with an extra fee of 3%.
IMPORTANT: These offers have no cash value, cannot be transferred and once re-booked may not be amended.
Q: Do I need to provide for any document to move my booking?
A: Yes, you do. All modifications must be justified by a cause of force majeure. From EasyVillas Mallorca we will request a document proving the flight cancellation, medical report or others.
Q: None of the options mentioned above satisfies me. Can I cancel my booking?
A: Yes, you can cancel your booking as per in our Terms and Conditions.
If you would like to cancel your booking, please contact us.
