Check out our Safe Booking Guarantee on bookings during the Coronavirus Outbreak

We at Easy Villas Mallorca recognise the increased uncertainty caused by the Coronavirus, we would like to assure you that we are closely monitoring the situation and will keep you up to date of any changes and that your health, safety and wellbeing comes first.

You might be wondering if this is the best moment to book your next holiday or what will happen with your existing booking. Given these circumstances, we here at Easy Villas Mallorca have decided to give some answers and alternatives to these questions.

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NEW BOOKINGS

Q: I don’t know how the pandemic will proceed but I’m still interested in booking my next holiday. Which cancellation policy do you offer?

A: Due to Covid-19 crisis, at Easy Villas Mallorca we have changed our Terms and Conditions for future bookings. You can check our new Cancelation Policy below:

Amount of notice given for cancellation or change If you cancel your holiday you're charged
From the reservation moment up to 14 days prior to check-in day 0%
From 14 days prior to check-in day until 7 days prior to check-in day 50%
From 7 days prior to check-in day until check-in day 100%

Q: As a customer I know that, due to the current circumstances, the safest way to carry out our next holidays is in a tourist rental home. Are you offering any incentives to book with EasyVillas Mallorca?

At EasyVillas Mallorca we know demand is changing and we need to adapt to the current needs. So that we are offering long-stay discounts in a wide range of villas.

5% discount for stays of 8 nights or more

10% discount for stays of 15 nights or more

25% discount for stays of 25 nights or more

These discounts are cumulative to other discounts applied on the website

Do not hesitate to contact our staff if you need any further information.

Q: When it comes to the cleaning of the villas, which are your safety measures?

A: Knowing that disinfection is the principal concern these current days, at EasyVillas Mallorca we have decided to use safety and hygienic measures according to the protocols, with specialized products (as the antibacterial “Christenys” among others) to guarantee the total disinfection of our properties before every arrival.

To ensure these tasks are properly performed, we have opted for delaying the check-in time to 17:00h. The check-out remains at 10:00h.

Apart from this, this season we offer an extra cleaning service to your liking (not included in the price of the villas) for the customers that require so.

Q: What if my new booking gets affected in the future by a flight cancellation or medical reasons?

A: Easyvillas Mallorca will offer you the same options we are offering now to our existing bookings.

EXISTING BOOKINGS

Q: I already have a booking with you but I am not able to travel to the destination. What can I do?

A: From now on, if authorities don’t change their advice to travel to one of the destinations we work with, Easy Villas Mallorca will continue operating as normal, as per in our Terms and Conditions.

Q: What happens with my booking if my flight gets cancelled or I cannot travel due to medical reasons?

A: If that is your case and your booking is not within the next 14 days, Easy Villas Mallorca recommends you to wait a little longer to see how the situation evolves. Our current volume of work is very high and now we are working on giving the best alternatives to the nearest bookings.

However, subject to your flights being cancelled or medical reasons Easy Villas Mallorca also gives you the option to change your dates just paying for the difference in the nightly rate. You are also able to move your booking to the same/similar dates in 2021 with an extra fee of 3%.

IMPORTANT: These offers have no cash value, cannot be transferred and once re-booked may not be amended.

Q: Do I need to provide for any document to move my booking?

A: Yes, you do. All modifications must be justified by a cause of force majeure. From EasyVillas Mallorca we will request a document proving the flight cancellation, medical report or others.

Q: What happens if the property I booked now is full for future dates?

EasyVillas Mallorca will offer you different options from our 150+ properties considering the accommodation size and standards of your property

Q: None of the options mentioned above satisfies me. Can I cancel my booking?

A: Yes, you can cancel your booking as per in our Terms and Conditions.

If you would like to cancel your booking, please contact us.


For more information, please visit our General conditions page: General Conditions

If you have any further questions, please don't hesitate to contact us.